Customer Service (Operations Support) Specialist – PASSARE
(Abilene)
We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.
Requirements
- High school diploma or equivalent
- Preferred 2 years experience in customer support or operations
Responsibilities:
- Provide phone and email customer support
- Answer troubleshooting calls, build platform knowledge and provide technical assistance
- Create and manage configurations of the Passare SaaS system for customers
- Load and validate customer system data
- Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
- Training responsibilities include scheduling and setting up webinars with customers
- Utilize Knowledge Base to ensure processes are completed accurately
Qualifications:
- Excellent written and verbal communication skills
- Excellent data entry and typing skills
- Ability to multitask, set priorities, and manage time effectively
- Ability to gather accurate information
- Effective problem resolution and critical thinking skills
- Ability to use and manage web-based and database tools
- Strong organizational skills
- Commitment to company values
Pay:
- $39,000 - $40,000/year DOE
Job Order #16781334