Field Service Technician
(Sweetwater)
Job Summary
Under general supervision the BBT I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in certain communities. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.
Responsibilities
- Provides quality internal and external customer service surrounding the Company values
- Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer selected locations.
- Utilizes network tools and troubleshooting knowledge to resolve network problems
- Resolves issues at installation and on scheduled service call from customer's selected locations to tap
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
Qualifications
- High School Diploma or equivalent
- Ability to communicate in person and by telephone
- Ability to drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
Salary: $33,126 - $59,182/yr
Job Order #16672678