Health and Human Services Commission

Investigator IV

Job Description: 

A Provider Investigator investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities. Investigations occur in various settings such as facilities, group homes, and private residences. Investigations are completed by Texas Administrative Code and Provider Investigations policy. 

Essential Job Functions: 

• Conducts interviews concerning the allegation of abuse, neglect, or exploitation. 
• Collects evidence pertinent to the investigation. 
• Uses critical thinking and sound judgment to analyze evidence related to the allegation. 
• Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred. 
• Communicates professionally and appropriately via all communication mediums. 
• Promotes and demonstrates appropriate respect for cultural diversity. 
• Behaves ethically and adheres to HHSC Standards of Conduct. 
• Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition. 
• Participates in continuous training. 
• Attends work regularly by agency leave policy. 
• Works occasionally outside of traditional working hours (8 am - 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions and/or as required by management. 
• Travels using a personal vehicle. Travel reimbursement provided. 
• Performs other duties as assigned and required to maintain unit operations. 

Registrations, Licensure Requirements or Certifications Valid driver's license Knowledge Skills Abilities 

• Knowledge of Provider Investigations agency policies, procedures, and standards. 
• Knowledge of Texas laws relating to Provider Investigations and protective services. 
• Knowledge of the population Provider Investigations serves adults and children with mental health issues and intellectual, developmental, and physical disabilities. 
• Knowledge of crisis intervention techniques and skills. 
•  Knowledge of differing cultures/ethnic groups and values. 
• Skill in establishing and maintaining effective working relationships. 
• Skill in effective verbal and written communication. 
• Ability to work in a potentially emotion-filled environment. 
• Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office. 
• Ability to operate standard office equipment, including fax and copy machines. 
• Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities. 
• Ability to work in environments where violent and dangerous individuals may be present. 
  

Initial Screening Criteria Willingness to travel. Willingness to work outside of regular working hours (8 am - 5 pm). Graduation from an accredited four-year college or university. This position requires using the applicant's motor vehicle to complete job functions. Applicants must have a reliable motor vehicle and a valid Texas driver's license appropriate for the car, passenger, or cargo load. Applicants must provide proof of insurance and license. 

Salary: $3,293.41 - $5,370.75 per month

Job Order #15940755