To accurately determines eligibility for TANF, SNAP (food stamps), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs.
Work involves interviewing clients in person or via outbound phone call, documenting information gathered, determining eligibility for benefits, verifying case data, explaining program benefits and requirements.
Work involves making outbound calls to verify client information.
Reviews eligibility of clients for ongoing services.
Education:
High School Diploma or GED equivalent required.
Sixty (60) semester hours from an accredited college or university preferred.
Required Licenses/Certificates:
Texas Class C Driver License with a good driving record.
Experience:
Two years’ relevant customer service experience with public contact required which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
Bilingual (English/Spanish) skills preferred, not required.
Salary:
$2,320.00 - $3,649.83
JP ID: 7303522