Novel Coronavirus (COVID-19)

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The health and safety of our customers, staff, employers, partners, and area families is of utmost importance to us. We are closely monitoring news reports and guidance issued by the Centers for Disease Control (CDC), World Health Organization (WHO), public health officials, and government agencies to stay informed and responsive to a rapidly developing situation. We are taking the following steps to slow the spread of COVID-19 and follow Governor Abbott’s Executive Order issued on March 19, 2020:

  • Providing guidance to staff on recommended health and safety practices.
  • Providing information to job seekers, employers, early childhood programs and parents regarding recommended health and safety practices.
  • Arranging for environmental cleaning at all locations including common and meeting areas.
  • Eliminating all in-person delivery of services until further notice.
  • Serving customers virtually via web chat, phone, online tools and services, Facebook Live sessions, and more.

As new information is released, we will continue to make adjustments and stay in close communication with staff and customers.

Opportunity to Provide Input

The U.S. Department of Labor is hosting a national online dialogue to provide employers and employees with an innovative opportunity to offer their input as the Department develops compliance assistance materials and outreach strategies related to the implementation of the Families First Coronavirus Response Act (FFCRA). Participate online through close of business on April 10, 2020.

Updated: 4/8/2020

  1. Unemployment Updates
  2. Job Seeker Updates
  3. Employer Updates
  4. Child Care Updates

Backdated Payment Requests

  • Claims dated to 03-15, benefit recipients need to request payment immediately
  • Claims dated to 03-22, benefit recipients need to request payment immediately
  • Claims dated to 03-29, benefit recipients need to request payment the week of 4-12

Staggered Access to Unemployment Benefits Portal

The Texas Workforce Commission is asking Texans to use their area code to find their proposed call and access times listed below in an effort to streamline the volume of claims. See below chart for recommended call and access times:                                                    

Suggested Call Time            Area Code of Applicant            
Mon-Wed-Fri 8:00 a.m. - NoonArea Codes Beginning with 9
Mon-Wed-Fri 1:00 p.m. - 5:00 p.m.            Area Codes Beginning with 3, 4, 5, 6            
Tues-Thurs-Sat  8:00 a.m. - Noon             Area codes Beginning with 7, 8            
Tues-Thurs-Sat 1:00 p.m. - 5:00 p.m.            Area codes Beginning with 2            

Texans will not be penalized for a delay due to call or user volume. Claims for individuals affected by COVID-19 are eligible to be backdated. Staggering claims will provide help to reduce frustrations for many Texans and provide better access to needed services.

For more information on COVID-19 and unemployment benefits, visit:

Avoid Fraud

The Texas Workforce Commission (TWC) is reminding all unemployment claimants and unemployed workers to practice caution when providing people with personally identifiable information. Unfortunately, in situations such as the one we are experiencing because of COVID-19, there can be unemployment insurance scams and fraudulent phone calls.

Below are some indications that you may be a victim of an attempted scam by someone pretending to be a TWC Specialist:

  • The individual asks for a credit card number.
  • The individual says there is a fee for processing the claim.
  • The individual asks for more than the last four digits of your bank account and routing number.

When you are contacted by a legitimate TWC Specialist they will need to confirm your identity and will ask for your Social Security Number and date of birth. However, a TWC Specialist will never ask for a credit card number or state that there is any kind of fee associated with your claim. There is no fee for filing for UI and a TWC Specialist cannot change banking information, so the full number is unnecessary.  


If you are affected by a layoff or work stoppage due to COVID-19, mandatory waiting periods and work search log requirements for unemployment benefits have been waived. Please visit the Texas Workforce Commission website to begin the application process. Our local offices are also available to assist with setting up your account


If you have to close your business either temporarily or permanently and need to lay off employees, you may be able to submit a mass claim for unemployment benefits on their behalf. The Mass Claims program streamlines the unemployment benefit claims process for employers faced with either temporary or permanent layoffs. Employers can submit basic worker information on behalf of their employees to initiate claims for unemployment benefits. You can submit a mass claim request on Employer Benefits Services (EBS) 24 hours a day, seven days a week.

If your business has slowed down due to COVID-19 and you need to reduce employee working hours, you may be able to avoid laying off workers by submitting a Shared Work Plan. Apply by logging on to Employer Benefits Services (EBS) and submit your Shared Work Plan online. EBS online is fast, easy, secure, and available 24/7/365.

  1. COVID-19 Quick Links
  2. Community Resources
  3. Employer Resources
  4. Provider Resources
  5. Worker Resources

Need to know about COVID-19

What You Need to Know About COVID-19

What to do if you have COVID-19

What to do if You Have COVID-19

Fact sharing with others

Share Facts About COVID-19

Symptoms to watch for

COVID-19 Symptoms

Stop the spread of germs

Stop the Spread of Germs

Stop the spread at work

Stop the Spread of Germs at Work

Workplace safety

Keep the Workplace Safe

Business safety

Keep Commercial Establishments Safe

School safety

Keep the School Safe

Home safety

Keep the Home Safe

Wash your hands

Wash Your Hands 11x17 Poster

Germs all around

Germs All Around

10 steps for workplace safety

OSHA 10 Steps for Workplace Safety


Email and a staff member will contact you.